The Call Center Associate creates a positive first impression with callers by providing professional, efficient and caring service within the Call Center. The Call Center Associate answers client questions, schedules appointments, provides pre-appointment instructions, and takes messages for health center calls. Candidates must speak fluent English and Spanish and enjoy helping clients on the phone.
QUALIFICATIONS:
Education:
High school diploma
College or other post secondary education preferred
Experience:
Previous work experience either in a call center or in direct customer service
Skills:
Excellent communication and telephone skills
Proficient computer skills in windows environment, including Microsoft Office and internet/email
Knowledge of family planning services and reproductive health care preferred
Physical demands:
Ability to sit and answer phone calls for extended periods of time
