Summary of Position: The Junior Program Analyst and Salesforce System Development position will provide insight to Program and Agency leadership to help consistently turn data into actionable information. The position will serve as a key member of the Program team and report directly to the Chief of Program. The position will also be integral to the roll-out of a cutting edge Human Services client database that CCEB has built as part of a pan-regional collaborative.
Reports To: Chief of Programs
Responsibilities: (tasks that would make you successful in this position)
(Job requirement / essential function) (% of time spent doing task) • Program Analysis: Analyze program impact and processes based on data. Provide insight on model effectiveness with target populations. Research industry wide standards. Conduct research on industry trends and best practices as necessary. Help document and enhance programmatic processes and models. 25%
• Program Reporting: Work with staff to develop, improve and automate required reports. Assist with ad hoc requests for information. Evaluate the data collected through task analysis, business process, surveys and workshops, and help design solutions for collecting new information. Assist in design and preparation of Board, lender and internal management reports, including analytical review and graphs. 25%
• Salesforce Customization and Support: As part of a collaborative effort, CCEB has led development of a cutting-edge client database for social service agencies on the Salesforce.com platform. This position will support both the transition to this platform from our current Salesforce interim client database and its ongoing development, including Salesforce customization, training and support. 25%
• Client Data Quality Management and Improvement: Lead development of best practices and protocols on data collection and monitoring. Work with program staff to ensure quality, identify improvements, and meet user workflow and reporting needs. Troubleshoot functional and technical issues related to business applications data or transaction issues. 25%
Qualifications:
• Licenses Salesforce training preferred but not required • Education BA required, MSW with admin focus preferred • Experience 1-2 Years professional experience preferred • Analysis / Prioritization Excellent analytical and problem solving skills • Independent Judgment High level of independent judgment required, including in interactions with stakeholders across and outside the agency, and in structuring & performing analysis • Computer Skills Excellent technology skills including Database Customization (Salesforce.com experience preferred) & Microsoft Office Suite • Interpersonal Skills Ability to network and interact internally and externally • Communication Skills Strong written and oral communication • Driving / Transportation Valid Driver’s License and ability