POSITION TITLE: Refugee Resettlement Program Manager
ORGANIZATION: Opening Doors is a nonprofit organization that helps refugees, survivors of human trafficking, and other underserved Sacramento area residents to achieve self-sufficiency and increased assets by accessing opportunities to mainstream economic and social systems. We do this by providing safe places, skills development, business training and loans, and connections to community resources. We have a long history of working with refugees in our community, having begun as a refugee resettlement organization in the early 90s. Our multicultural team works very collaboratively and prides itself on maintaining a high level of respect and support for each other, our clients and volunteers.
THE JOB: The Resettlement Program Manager will oversee the organizations’ refugee Resettlement and Placement Services (R&P), Refugee Health and Employment Program (RHEAP), as well as other programs addressing refugee health and cultural adjustment. He or she will participate in Opening Doors’ Management Team; will manage program budgets; liaison with Church World Service (CWS), other funders and community partners; will assist with fundraising and external communications for refugee programs; and will handle an R&P case load.
The Resettlement Program Manager will report to the Executive Director and will supervise two or more staff members as well as a number of interns and other volunteers.
Resettlement and Placement
• Oversee the R&P program, performing program planning and oversight, managing the program budget, participating in program funding and external communications efforts, and supervising R&P case management staff and volunteers
• Working cooperatively with the R&P Case Coordinator, supervise case management activity (including tracking home visits, airport pick up, and service delivery) through facilitation of regularly scheduled team meetings for case staffing and updates of family resettlement/employment, budget, and housing plans.
• Track refugee arrival dates, completes assurances. Maintains refugee arrival board.
• Work cooperatively with Volunteer Coordinator/Church Outreach Manager to maximize effective involvement of volunteers, donors, and congregations in the resettlement process.
• Ensure that case files are up to date and complete with case notes and all pertinent documentation as prescribed by Opening Doors and CWS.
• Co-facilitate regular case file reviews with the Case Coordinator and the Executive Director.
• Prepare reports and collects program data for CWS, the State and County Refugee Coordinators, and as requested by the Executive Director. Drafts the annual Abstract and related documents required by CWS.
• Demonstrate a clear understanding and knowledge of refugee contractual services and directs staff to ensure proper service delivery, outcomes and accurate/timely reporting. This includes knowledge of the cooperative agreement and all reception and placement related contracts, agreements and internal policies.
• Available for daily support to the case manager and interns for case staffing needs, management of client funds, flex funds, emergency assistance, and problem-solving or clarification with clients either in the office or through home visits.
• Carry a resettlement case load as circumstances require.
• Manage the Pegasus reporting system to ensure that all required information is entered and that data needed by ODI is accessible.
• Work cooperatively with the Volunteer Coordinator and others in securing donated goods for refugee clients.
• Oversee RHEAP program, performing needed program planning and oversight, managing the program budget, participating in program funding and external communications efforts, and supervising program staff and volunteers.
• Provide mentoring and guidance for RHEAP Program Coordinator and well as the volunteer RHEAP ESL Coordinator.
• Work cooperatively with Volunteer Coordinator to maximize effective involvement of volunteers in the RHEAP program.
• Complete all reports, refunding applications, and other written materials required by funders or management.
• Oversee Iraqi Health Needs Assessment Project, coordinating with partners, participating in reporting and/or fundraising efforts.
• Participate in regular Program Manager Team meetings, working cooperatively with other team members to guide agency management and growth.
• Provide regular written reports and periodic oral reports to the Board of Directors.
• Assure that interns and other volunteers are properly trained in Opening Doors best practices.
• Understand Opening Doors’ “boundary” policy and maintains proper boundaries, neither under- or over-involvement in clients’ personal matters.
• Maintain time sheets and expense records as required by Opening Doors.
• Advocate on behalf of refugees, and refugee-serving voluntary agencies.
• Keep informed about refugee and immigrant issues, and available services to refugees.
• Represent and promotes the refugee program at meetings and speaking engagements.
• Work varied hours, including night and weekend work. See note below.
• Maintain valid CA Driver License, vehicle and personal liability insurance, and have reliable transportation.
• Undertake other duties as assigned.
• Bachelor’ Degree or equivalent combination of education and experience.
• Ability to provide culturally-sensitive counseling and case management.
• Superior written and verbal communication skills.
• Ability to communicate clearly. Ability to listen carefully and perceive issues, working non-judgmentally with people from diverse backgrounds.
• Ability to effectively present and represent Opening Doors’ and clients’ needs to the social services community, faith based churches and groups, and to community organizations.
• Significant cross-cultural experience.
• Attention to detail, along with the ability to appreciate the “big picture” including the needs, desires and constraints of our refugee clients.
• Ability to work well as part of a multi-cultural team.
• Basic mathematical skills; ability to assist in the development of and to manage program budgets.
• Basic computer skills including Microsoft Office (Word, Excel and Outlook) and a willingness to learn other programs maintained by the agency.
• Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information. Ability and confidence to make independent decisions when appropriate and whom to consult when guidance is needed.
• Clear understanding that client data received in the course of ODI’s work is strictly confidential and that breach of confidentiality is cause for immediate termination.
• Willingness to drive a small moving truck.
• Ability to sit or stand for long periods of time, and to lift and/or move up to 25 pounds.
• Ability to work in a limited and cramped office space where the noise level is often high.
• Previous work experience and interest in refugee resettlement or other direct social services.
• Experience with budgeting
• Experience with fundraising (grant-writing, the solicitation of donations, etc.)
• Experience with organizational communication.
• Ability to speak a second language such as Russian, Arabic, Farsi, Karen, Burmese, Nepali, or languages of the Eritrean area.
Salary: Commensurate with experience