Position: Full Time Community Based Match Support Specialist

Location: Exton, Norristown and Philadelphia offices

JOB DESCRIPTION

COME JOIN A FORWARD-THINKING AGENCY THAT IS HELPING MAKE A DIFFERENCE IN CHILDREN'S LIVES. Big Brothers Big
Sisters SEPA seeks a full-time Match Support Specialist for our Philadelphia and Norristown Offices. The position requires some evening/weekend work which will be described in the interview process. The position supports "Big" and "Little" matches, primarily via phone contact, and occasionally through attendance at agency events.

JOB RESPONSIBILITIES

1. Through recurring telephone and electronic contact, determine that elements of child safety, positive relationship and youth development indicators, and signs of a sense of affiliation with the Agency are present within the child/mentor match. 

2. Ensure that potential problems and barriers to success are identified and addressed.  Promptly inform supervisor regarding concerns
about any factors that may negatively impact the match.

3. Effectively utilize on-line database system for recording and reviewing all child/mentor matchdetails.

4. Provide friendly, approachable customer service and represent the Agency and our mission in a professional and positive manner.

JOB QUALIFICATIONS

Academic/Equivalent Requirements: Minimum – College degree, with 2+ year’s prior experience preferred.

Professional: Knowledge of and/or experience in human services field a plus.
Preferred skills: Spanish-Speaking, previous experience with youth service organizations and with socio-economically diverse populations.

Personal Attributes: Must be a self-starter with strong organizational, communication and customer service skills; have the ability to interact with and relate well to others, and possess the ability to work independently. Must be flexible; have a positive, can-do attitude; and have a strong desire to work in an industry that focuses on helping others.

Compensation: $32,000- $34,000, commensurate with experience

APPLICATION INSTRUCTIONS

Cover letters and resumes can be E-mailed to hrjobs@bbbssepa.org. Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.

BBBS SEPA promotes a culture of inclusion and seeks talented staff from diverse backgrounds.  BBBS SEPA does not discriminate on the basis of race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.