ABOUT THE ORGANIZATION
The San Francisco Child Abuse Prevention Center (SFCAPC) is a non-profit organization seeking to prevent child abuse and neglect and to promote healthy families. For more than three decades, the programs that make up the SFCAPC have helped parents in their efforts to better care for their children; to provide direct services to children to help them deal with the effects of abuse and to cope with difficult family situations; and to provide public education and training on child abuse issues. SFCAPC has three departmental areas: Family & Children Services (24/7 Parental Stress TALK Line, Family Support, Mental Health Counseling, Respite Care, and Children’s Playroom), Education & Advocacy, and Systems Improvement.
The organization’s annual budget is approximately $3.0 million. The organization recently acquired its building, an historic firehouse in the Haight neighborhood near Golden Gate Park. The organization is supported by approximately 55 staff, interns, and consultants and more than 80 volunteers.
More information is available at: www.sfcapc.org.
This position is responsible for providing supervision to volunteers on the TALK Line (Telephone Aid in Living with Kids). This position requires a flexible work schedule, due to the notion of covering a 24-hour crisis line, in order to assure uninterrupted supervision of the volunteers. This position is temporary and part-time, with the possibility of becoming permanent after 6 months.
• Provide clinical supervision to approximately 10-12 TALK Line volunteers on an on-going basis. Provide support and guidance to Line volunteers during shifts as well as after hours .
• Manage escalated client calls, intervening directly when clinically indicated.
• Provide case management support to clients on an as-needed basis.
• Cover specific periods of TALK Line supervision as the “on-duty” Supervisor and periodic coverage for other Volunteer Supervisors as needed (includes night shifts)
• Conduct extensive case management of calls that come on the TALK Line, handle critical calls, and supervise volunteers in appropriate crises management. Utilize best practices to provide this level of education in field of social welfare.
• Provide weekend on-call support on a rotation bases. Maintain supplemental contact and follow-up with TALK Line Clients as needed.
• Attend weekly Volunteer Supervisor and Center staff meetings.
• Evaluate volunteers on as-needed basis.
• Provide back-up coverage (as needed) for various TALK Line and Parent Drop-In operations.
• Provide training for new volunteers in collaboration with program director and Training Coordinator as requested by Program Director.
• Work with TALK Line clients to connect them with other community services as need, such as providing referrals to a community-based organization.
• Must attend 50-hours of TALK Line training.
• Responsible for facilitating case conference on a rotating basis and intern trainings, as requested.
• Responsible for covering TALK Line shifts (overnight shifts and weekend shifts) as needed.
• Participate in organizing the annual volunteer party.
Undertake other duties as assigned.
ESSENTIAL REQUIREMENTS & QUALIFICATIONS
• MSW, MFT, psychology or vocational counseling degree or background in counseling.
• 3 years providing crisis intervention and counseling services.
• Demonstrated experience in volunteer training &/or supervision.
• Knowledge of child development and family dynamics.
• Requires familiarity with services available in the community.
• Requires ability to work with diverse staff and client populations.
• Basic computer skills required: word processing and internet search capabilities.
• Fluent in Spanish.
• Ability to work a “swing-shift” (e.g. 2pm – 8pm)
• Experience working with diverse cultural backgrounds.
• Warm, positive stance as foundation of clinical work.
• Thoughtful, flexible, capable of addressing immediate needs and building rapport while concurrently assessing the acuity of a situation for potential crisis intervention.
• Part-time (20 hours per week)
• Exempt position
• On-call hours, weekend & holiday hours required. On-call expectations: rotated shifts approximately every 6-8 weeks on weekends and holidays.
Typical Working Conditions:
Standard office conditions.
Phone, computer, copier, fax.
Essential Physical Tasks:
• Minimal travel requirements
• Periodic light lifting
Please send resume and cover letter to email@example.com.