Position Title: Case Manager
Work location: San Francisco (SOMA)
FLSA: Full time Non-Exempt-40 hour workweek
Reports to: Senior Case Manager
Compensation and Benefits: $14.50 per hour/In compliance with San Francisco Paid Sick Leave Law
MISSION: The Center for Young Women’s Development mission is to empower and inspire young women who have been involved with the juvenile justice system and/or the underground street economy to create positive change in their lives and communities.
JOB OVERVIEW: The Case Manager is responsible for providing gender responsive case management services for young women ages 12-25. The CM provides court advocacy for young women involved in the juvenile justice center. Services include development of educational plans, goal setting, home visits, school visits, and crisis intervention. The CM offers intensive and restorative case management for young women.
• Conduct interviews and comprehensive assessments with participants and ensure service plans address the young women’s strengths, risks and needs/unmet needs.
• Ensure that each participant enrolled in CYWD’s programs has a customized and up-to-date case plan.
• Schedule and meet with the young women regularly to ensure court compliance and goal attainment.
• Work with Probation Department, Public Defenders, community based agencies, parents/caregivers, SFUSD, and Juvenile Justice Center staff to identify and assess the need of youths.
• Create opportunities of involvement for families; as well as conduct home visits and establish system of communication with caregiver.
• Cultivate timely communication, inquiry, follow-up and integration of information into the care plan.
• Facilitate Sister Circle curriculum for young women in detention in the Juvenile Justice Center.
• Develop and update the 12 session Sister Circle curriculum relevant to the needs of the group. Curriculum should reflect life skills, job readiness, healing and political education.
• Attend CYWD’s case development and Juvenile Justice Center case review sessions weekly.
• Carry out care plans, evaluate effectiveness, monitor in a timely way and make changes as needed; use age appropriate transition timetables for interventions within care plans.
• Serve as contact point, advocate and informational resource for family, community partners, and San Francisco Probation Department.
• Provide developmentally appropriate guidance and in a crisis, intervene or facilitate referrals appropriately.
• Monitor referrals and provide support to ensure young woman is successful in completion of goals developed in treatment plan.
• Maintain active presence in relevant community initiatives and collaborative efforts.
• Participate in CYWD events including Know Justice, Family Day, and orientation and graduation ceremonies.
• Any other duties assigned by the supervisor
• Attend weekly staff meetings and program meetings.
• Attend weekly supervision meetings and trainings.
• Prepare monthly work plans for supervisor.
• Maintain consistent and accurate documentation of one-to-one case management sessions, activities, and relevant/required information in both paper files and an electronic version.
• Maintain accurate and thorough case notes and client file; and incorporate chart review recommendations in a timely fashion.
• Prepare monthly report, client’s demographics, status, referral, and recidivism rate sheet.
• Input data entry of required information into a centralized database.
• 2-3 years of experience working with high-risk youth and young adults.
• Good writing, communication and facilitation skills.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Ability to facilitate the provision of individual and group services in a variety of settings and models.
• Ability to identify, assess and intervene effectively with mental health symptoms and behaviors.
• Ability to establish relationship with participants and caregivers.
• Must be a self-starter with excellent follow-through skills, work well under pressure, and work independently and in teams.
• Ability to multi-task and efficiently manage priority action items.
• Ability to maintain composure in stressful situations.
• Ability to interact with a wide variety of people.
• Able to inspire and motivate others, work with diverse groups of people and reserve judgment and to take the long view.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Able to work occasionally during evenings and weekends.
The Center for Young Women’s Development is an equal employment opportunity employer.
If interested in this position, please email your cover letter and resume to firstname.lastname@example.org or fax it to 415-703-8818 Attn: Shirlese Garrick. Resumes will not be considered without a cover letter. Review of applicants will begin immediately and continue until the position is filled.