JOB ANNOUNCEMENT

POSITION TITLE: STAFF OMBUDSMAN
COMPENSATION: 35 HOURS PER WEEK
FLSA STATUS: NON-EXEMPT
SUPERVISION RECEIVED: DIRECTOR OF AOA PROGRAMS
SUPERVISION EXERCISED: CERTIFIED OMBUDSMAN VOLUNTEERS

ABOUT US: The Alliance on Aging (AoA) was created in 1970 to support the unmet needs of seniors living in Monterey County. Since that time, the AoA has evolved into an umbrella organization offering a wide variety of services and programs designed to meet the psycho-social, health, and economic needs of older persons living in Monterey County. Supported by a dedicated team of 20-plus staff and over 150 volunteers, the AoA is a dynamic, professional organization preparing for unprecedented growth in the senior population.

OBJECTIVE: Advocate for Monterey County residents of long term care (LTC) residents in skilled nursing homes and residential care facilities for the elderly, maintaining strict adherence to laws, regulations, and policies; and provide information to families on how to select an appropriate LTC facility.

RESPONSIBILITIES:
Receive, record and initiate complaints both in skilled nursing facilities and residential care facilities for the elderly with a focus on the Salinas Valley region
Ensure referral of the complaint to the appropriate licensing body, as appropriate
Document and maintain detailed records of client interactions, complaints and investigations
Review bi-weekly, active cases with Senior Ombudsman and AOA Program Director
Support certified Ombudsman Volunteers through individual consultations and group meetings
Attend monthly in-service training of Ombudsman Volunteers and staff
Attend Multi-Disciplinary Team (MDT) meetings on a bi-monthly basis
Attend citation review conferences as an advocate for residents
Attend residential and family council meetings, as appropriate
Maintain positive working relationships with management and staff of long term care facilities
Maintain working relationships with other agencies concerned with the welfare and rights of long-term care residents
Compile monthly data on facility visits, complaints & investigations, volunteer service hours, LTC consults, and enter data into NORS database or other AOA report templates, according to report due date
Ensure the maintenance of confidentiality in accordance with Federal and State requirements
Co-plan and execute occasional volunteer recognition events
Other duties as assigned

QUALIFICATIONS:
Bachelor’s degree or equivalent plus three years experience in a human services organization
CA Certified Ombudsman following successful completion of CA Ombudsman Training Program (36 hours) and internship – may be completed within first three months of hire
Experience working with and motivating volunteers
Valid California’s driver’s license auto insurance, and personal means of transportation

KNOWLEDGE, ABILITIES, SKILLS:
Knowledge of the elderly population and problems related to long-term care
Ability to maintain client confidentiality
Ability to maintain professional objectivity and boundaries
Ability to work independently and as part of a team
Excellent organizational and time-management skills
Demonstrated computer skills in MS Office environment
Self-confidence, self-direction and tact

Salary/wages commensurate with experience; benefits package includes health, dental, vision and life insurance; 403B retirement fund with employer contribution after one year; vacation, sick and holidays.

Apply to:
Alliance on Aging
247 Main Street
Salinas, CA 93901
ATTN: B. Mann
or:
bmann@allianceonaging.org --- please write “OMBUDSMAN” in subject line.
NO CALLS, PLEASE